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Description of Rating Categories
Availability of Product / Service	Was the Product or Service available in the time frame as described in the "Usually Ships In" delivery section of the advertisement?
Communication	If you needed help with an inquiry, request or question during this transaction, were you politely and timely assisted?
Delivery	Was the item or service delivered to you as described in the advertisement?
Dependability	Based on your experience with this vendor, were your requests completed in a timely and accurate manner?
Description	Is the Item/Service properly described in the advertising?
Knowledge	Was the information provided to you by the other party accurate?
Payment Process	During this transaction, was the payment process provided by the party straightforward and understandable?
Process	Was the transaction with this vendor clear to understand and simple to complete?
Performance	After you and the other party agreed on the purchase of Item/s or Service/s, was the transaction carried out as agreed upon?
Professionalism	Did the other party to this transaction behave in a professional manner? Were your questions answered with an accurate response? Were your requests fulfilled in a prompt manner? If appoinments to meet were part of the transaction, were they met to your expectations by the advertiser?
Representation	Did the provider for this service deliver on all advertised promises?
Transaction	How would you rate the overall transaction with this vendor?